Frequently Asked Questions Getting Started With Mail Service Member Numbers Prescription (Rx) Numbers Envelopes and Forms Prescription Refill/Renewal Drug Information Order Status Account Summary Pharmacy Benefit Overview Other Customer Service Issues Miscellaneous Contact Us Account Summary What is an account summary? The account summary feature allows members to view their current balance and the transactions that occurred within the past 12 months. Merck-Medco members can also update credit card information and pay off any current balances. I paid my balance in full, yet I do not see this payment reflected in my current balance? If you have paid your balance in full or in part within the last 24 hours, your balance may not reflect this payment. Most balance information is updated within 24 hours, so you should allow 24 hours for your information to be updated. If it has been more than 24 hours and your balance does not reflect your most recent payment, please contact your Member Services representative at your toll-free number. When I look at the Account Summary Details chart, I am only able to click on some invoice numbers for further details. Why might this be? The Account Summary Details chart includes all transactions in your account for the past 12 months, both invoices and payments. The Account Summary Details chart displays payment type without any need to review additional screens. For invoices, members can click on the invoice number to view the prescription (Rx) number(s), patient name(s), plan paid amount and prescription (Rx) co-pay amount for that transaction. Do I have to pay the entire current balance at once? While your entire balance ultimately must be paid, you do not need to pay the entire amount at once. Rather, by selecting the Pay Now option from the Balance Summary screen, you may enter in the amount (if less than your complete balance) that you wish to pay. Note: Most balance information is updated within 24 hours. Please allow 24 hours for your information to be updated and to reflect your most recent payment. How safe is it for me to provide credit card information on your site? Merck-Medco has gone to great length to provide secure commerce transactions. Confidential information, such as credit card numbers, are encrypted (scrambled) during transmission over the Internet using the strongest form of encryption commercially available today. Our Internet infrastructure has been designed and implemented using the latest advances in commercially available security products, which have been reviewed and approved by third-party security experts, and are continually monitored for operational integrity. For more information on security, click here. In addition, transactions conducted with credit cards are protected by the Fair Credit Billing Act. Under this law if unauthorized usage of your credit card does occur, you are only liable for the first $50. You are also entitled to dispute charges, and temporarily withhold payment while an investigation is conducted by your creditor. Always be certain to consult your credit card provider for rules and procedures.   © Copyright 1999 Merck-Medco Managed Care, L.L.C. All Rights Reserved