We have developed this inquiry/feedback section for you to communicate with us online. The comments you provide through this encrypted area help us modify and enhance our services and our web site. Our goal is to provide you with the highest level of customer service. Below are some topics that our members frequently have questions about. Please review this area first for answers to commonly asked questions. Click on a topic to view the questions and related answers that may help you with your inquiry. Member Numbers Prescription (Rx) Numbers Envelopes Prescription Refill/Renewal Order Status Other Customer Service Issues Miscellaneous Contact Us If you have customer service inquiries that require immediate assistance, please contact Member Services at 1-800-262-7890. If, after reviewing the questions and answers listed above, you still need an answer to your inquiry, click here. © Copyright 1999 Merck-Medco Managed Care, L.L.C. All Rights Reserved